FAQs
SHIPPING
FREE Standard Shipping within Australia and International is a $30 flat fee.
All prints are made to order and will be shipped from the printer within 1-3 business days.
Shipping Times: Australian Standard postage, 3-5 business days & International 7-10 business days.
You will receive a tracking number as soon as your order has left the gallery.
Note: There may be a delay in shipping due to Covid 19.
One Tree Planted
Two trees are planted with every print purchased. Read more here.
RETURNS
Change of mind will not be offered a refund or exchange as these limited edition prints are made especially for you.
Refunds or exchanges are only offered if the package is damaged in transit.
If you receive a damaged package, please contact us within 24 hrs of receiving your delivery.
Where are you based?
We are currently based in Newcastle, Australia.
Vanlife/Conversion Q’s:
We have a detailed blog post with 8 months of conversion in a 4-minute video and details on cost, materials & sourcing.
Click here for post.
FRAMING
You can buy frames from most retail stores such as Officeworks, Myer, IKEA, Spotlight etc, but we highly recommend professional framing for quality display & to ensure the life of your print.
*Our mat prints (Markets Only) are ‘ready to frame’ on a mat board, however for all prints online if you plan to purchase a store-bought frame vs professional framing we recommend at least mounting onto a foam core adhesive (you can find at Officeworks or Spotlight), to ensure your print is flat and won’t ripple from the drop over time (especially A2 & larger).
*We also recommended glass frames vs perspex. Perspex has warped reflections whereas glass is a must to minimise reflections & keep colour fastness of the print if displayed in the sun.
If you’re not interested in professional custom framing, a store-bought frame we can recommend are ‘Profile’ Frames from Myer or David Jones. They are Australian Made with Eco-timber, tempered glass front, and come with a wire hanging kit.
For Professional Framing, we highly recommend Mitch Revs Gallery, please contact us for a quote.
Framing price includes your print mounted on 5mm acid-free foam-core and professionally fitted into the frame with clear glass.
The frame mouldings are 30mm in width (face of frame). All framing orders are PICK-UP ONLY and please allow 1-2 weeks for framing.